And the beat goes on. The users allege breach of contract and violations of various California consumer protection statutes. Its policies are not just designed to protect consumers. The MDL transfer order can be found here. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) It was also worth 120% of the original order price. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The suit explains how StubHub has changed its. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. A California state court authorized the notice. Please be patient. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. StubHub is an eBay company that began selling and reselling event tickets in 2000. I went thru proper channels and they lied about refund. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Sep 15, 2021, 1:28 PM. In the . Moreover, the company will be forced to refund its customers. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. They're upset StubHub is refusing. settlement administrator or your attorney for any updates regarding Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. 1:00. Your email address will not be published. Angry Fans Say First the Concerts Were Canceled, Then the Refunds Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. In March 2020, as the scope . In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. No mention is made of the safety of the attendees. Please download the PDF to view it: Download PDF. StubHub to refund canceled events after pandemic complaints - USA TODAY I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Your email address will not be published. New cases and investigations, settlement deadlines, and news straight to your inbox. I am appalled at their lack of customer service and straight out thievery. The suit also calls for a return of customer trust. If you sell on Stubhub they will waive the sellers fee. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. This putative lawsuit is related to a multi-state investigation that StubHub settled. Print. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. However, it will likely face a significant amount of litigation. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. StubHub stopped guaranteeing cash refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Top 835 StubHub Reviews - ConsumerAffairs As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. I call Stubhub. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Wisconsin residents could get ticket refunds after StubHub settlement They sent me tickets for a baseball game on the wrong day. StubHub's Changing Refund Policy Under Fire - NBC Boston It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. The law required StubHub to refund all eligible buyers before May 3, 2021. Further, the voucher never came through! Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. StubHub Refund Class Action Lawsuit - Gibbs Law Group Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. ConsumerAffairs is not a government agency. Some StubHub Customers Getting Cash Refunds | PYMNTS.com To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts I am still awaiting a refund for a Nets game postponed in December. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Add me too please! Attorney General Yost Inks Agreement with StubHub to Issue Ohioans The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Our content is intended to be used for general information purposes only. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. NEWS. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The Daily Journal named her a Top Woman Lawyer in California for 2021. How do I know I can trust these reviews about StubHub? Never got my refund, asked for compensation and never anything. StubHub facing class-action lawsuit after changing refund policy amid The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. And the seats they offered were listed for $30 less than the ones I purchased. The reasoning is due to the financial impact form coronavirus. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Lied to me and stole from me. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Shortly after, in May, StubHub . However, you've agreed to the terms and conditions of Stubhubs sale policy. The case seeks monetary damages and restitution remedies for consumers. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Get buying tips about Ticket Websites delivered to your inbox. They said it would take up to 30 days. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Many events this past month were canceled. StubHub is the origin source of the transaction. Save my name, email, and website in this browser for the next time I comment. It is the world's largest ticket marketplace. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. He was promptly told no because the game was not technically canceled, only postponed. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. I purchased OHL tickets the day before the game. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Id like my money back! I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Do You Have to Pay Taxes on Lawsuit Settlement Money? As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Previously, she represented workers and retirees at a national employment law firm. Share this with everyone please!!!! The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. The credits issued by the company are valid through the end of 2022. StubHub is an eBay company that began selling and reselling event tickets in 2000. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Now Im stuck with 4 tickets to a concert I cant attend overseas. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Punk Rock Bowling and Music Festival Tickets - StubHub For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. But the company does not need to comply with the law to avoid liability. I was denied my request for a refund. Despite the alleged deception, the company's policies did not reflect the actual . All of these happen in 10 minutes. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. But, as an alternative, the 120% off coupons were also available. Required fields are marked *. Frustrated concert goers still fighting for refunds Prices may be higher or lower than face value. Looking for a class action lawsuit in Nebraska. At the time of this writing, nothing has been proven in court. Para una notificacin en Espaol, haga clic AQU. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. I still have tickets for myself for that Gabriel Iglesias show. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. StubHub to Refund Over 75k Customers for Events Canceled During the There is a chance that StubHub will settle the case in the future. The first person I spoke with said that the tickets had been sent. Top Class Actions is a legal news source StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. StubHub sued over COVID-19 change to its FanProtect guarantee scheme StubHub sues Golden State Warriors, alleging monopoly - ESPN.com I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update.