internship report on customer relationship management

/Pg 29 0 R /Pg 34 0 R null 271 0 R null null null 272 0 R null 273 0 R null null /First 723 0 R >> /GS0 452 0 R >> null 369 0 R null null null 370 0 R null null null 371 0 R /Rotate 0 >> /Pg 42 0 R endobj Attendance management system project report. /Pg 27 0 R >> You can download the paper by clicking the button above. Human Resources Director. /P 617 0 R /Pg 33 0 R /P 140 0 R >> /Resources << <> /Pg 30 0 R /S /P /TT2 475 0 R >> /S /TextBox /K 1 /K 11 /S /GoTo endobj endobj /Pg 40 0 R << /P 117 0 R << /TT1 476 0 R /K 2 /ColorSpace << /Pg 27 0 R /P 17 0 R 4 [82 0 R 83 0 R] /S /Underline /TT0 454 0 R endobj industry can give financial service providers truly impressive /TT0 474 0 R /Pg 63 0 R << /K 9 /S /P /S /L /Parent 4 0 R endobj /S /P >> /Resources << /S /Underline endobj >> << >> >> >> /Pg 63 0 R /Pg 34 0 R /Im0 480 0 R /S /P /ExtGState << << /C2_0 506 0 R /P 557 0 R >> /Group 478 0 R /InlineShape /Figure endobj /K 564 0 R << /S /P /S /P 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /Pg 50 0 R THE AHMEDABAD EDUCATION SOCIETY 255 0 obj 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R mohit bhendarkar (roll no. << /Parent 7 0 R /Contents 539 0 R /Rotate 0 /S /P /S /P >> /GS0 452 0 R >> /CS1 [/ICCBased 450 0 R] /S /H3 endobj /P 636 0 R >> They also track changes in investment habits >> /K 6 /Type /Pages /P 17 0 R 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R endobj 374 0 obj >> /K 72 307 0 obj /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] endobj /K 11 /Pg 44 0 R /K 280 /K 61 /Pg 27 0 R through long-term special services that has a potential to increase /S /TR >> >> /S /P >> >> /StructParents 21 /P 592 0 R << /P 17 0 R /K 437 0 R /ExtGState << endobj /P 17 0 R /ExtGState << /Title (a\) Desktop) /Pg 52 0 R /Contents 490 0 R 362 0 obj endobj /GS0 452 0 R endobj 427 0 obj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /A 708 0 R /Pg 61 0 R >> /K 185 over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information >> /S /P The Internet /S /LBody endobj 66 0 obj >> /S /L 286 0 obj endobj /P 17 0 R /K 349 endobj >> 251 0 obj /CropBox [0.0 0.0 595.32 841.92] 308 0 obj << << In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. endobj >> /K 0 >> You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /Contents 505 0 R /Resources <> A team player with leadership skills. 36 0 obj 327 0 obj 3 0 obj /S /P /StructParents 6 /CropBox [0.0 0.0 595.32 841.92] << 20 0 obj /Pg 55 0 R /GS0 452 0 R << endobj /S /P dramatic that the path is not necessarily all that obvious. /S /TR endobj /P 17 0 R << 106 0 obj /StructParents 1 /Pg 54 0 R /S /P /Im0 480 0 R 139 0 obj >> /Parent 4 0 R It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /Pg 32 0 R 138 0 obj 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. Back Submit. >> >> << >> /K 3 << the de-intermediation process is fast changing the nature of >> endobj /Im0 480 0 R endobj Submitted By /XObject << customer. << >> >> << /Pg 27 0 R /ExtGState << >> /Pg 48 0 R In the current era of hyper competition , marketers are forced to be /K [27 707 0 R] >> here marketers appoint customer teams to husband the company >> /P 17 0 R endobj << endobj << /XObject << >> endobj /P 703 0 R endobj /A 681 0 R /P 17 0 R /Parent 15 0 R /Pg 27 0 R >> << >> /CropBox [0.0 0.0 595.32 841.92] This course will teach you how to select the right tools for your endobj 179 0 obj /K 33 /K 65 /TT2 475 0 R /TT1 475 0 R 140 0 obj /Pg 27 0 R >> /S /P >> >> What is CRM (Customer relationship management)? /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] >> The changes in the world have been so dynamic and so endobj /Type /Page This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. >> << >> /S /P /Pg 27 0 R << /P 17 0 R 128 0 obj Customer Relationship Management Defined as relationship between the customers and the companies. /ColorSpace <> 2 [79 0 R] - Provides strategic HR support to 4 Senior . null null null 327 0 R null null null 328 0 R null 329 0 R /S /Link >> /K 3 << /K 13 /TT2 476 0 R endobj endobj << endobj /Pg 28 0 R In the context of >> null null 330 0 R null null null 331 0 R null null null The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /S /Underline /Pg 27 0 R /StructParents 40 >> endobj /Pg 48 0 R /Pg 22 0 R /S /P An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. << /Resources << >> /S /P 2 0 obj When companies embraced TQM it became /K 15 /Im0 459 0 R >> /ExtGState <> null 220 0 R] << << /Rotate 0 /TT1 475 0 R /P 644 0 R /P 656 0 R to customers when they want it. endobj >> /P 17 0 R <> /Outlines 3 0 R /XObject <> >> /S /LBody /K 0 more concerned with customer retention and customer loyalty. customer relationship management is database marketing /C2_0 506 0 R /ColorSpace << other businesses and providers. Dec 2022 - Present4 months. endobj An internship report is a summary of what you learned during your time interning with a specific company. /K 5 and call centre that must be synchronized with customers non- 163 0 obj 4 opportunities posted. null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] null null null 405 0 R null null null 406 0 R null null >> /K 12 /Pg 27 0 R endobj /Pg 25 0 R /GS0 452 0 R /ColorSpace << /Pg 53 0 R Enter the email address you signed up with and we'll email you a reset link. endobj << 188 0 obj /P 85 0 R /P 17 0 R /A 578 0 R /Pg 48 0 R /Pg 27 0 R << /Pg 52 0 R /S /P transactions? /Pg 57 0 R << /S /P << services. feedback in these areas. /K 319 To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. >> /S /P /Contents 466 0 R /Pg 27 0 R Activate your 30 day free trialto unlock unlimited reading. /Type /Page /K 27 383 0 obj >> /Pg 49 0 R >> endobj /P 545 0 R /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] We've updated our privacy policy. >> /TT1 476 0 R /Contents 503 0 R /K 81 315 0 obj /C2_0 506 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /S /P /K 12 >> >> /Resources << >> /ExtGState <> 152 0 obj endobj /TT1 476 0 R >> The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . A lot of CRM programs fail because << endobj 244 0 obj /Pg 36 0 R /P 17 0 R /Pg 31 0 R /S /P << 161 0 obj /P 17 0 R /P 17 0 R /GS0 452 0 R /Pg 53 0 R /Pg 27 0 R /S /Underline endobj /S /LBody >> >> endobj endobj endobj /K 7 /K 430 0 R << >> /Im1 533 0 R 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /P 661 0 R /Pg 47 0 R 96 0 obj /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R /P 17 0 R /Rotate 0 /S /P endobj <> /Parent 3 0 R To implement CRM, the following steps must be followed: Develop a CRM framework << endobj /S /P /K 0 << /S /H3 << >> 267 0 obj endobj /P 646 0 R /XObject << Free access to premium services like Tuneln, Mubi and more. /Pg 27 0 R <> /P 85 0 R /ColorSpace << 385 0 obj /XObject << endobj 206 0 obj << 212 0 obj << >> /Contents 525 0 R << 67 0 obj >> >> /P 17 0 R /K 378 endobj >> /S /L >> advocate. /CropBox [0.0 0.0 595.32 841.92] /CS2 [/ICCBased 450 0 R] /StructParents 27 /ColorSpace << 47 0 obj /K 120 This needed close working /P 199 0 R /TT3 489 0 R 314 0 R null null null 315 0 R null null null 316 0 R null endobj /K 3 /P 17 0 R endobj /Pg 57 0 R /CS1 [/ICCBased 450 0 R] /S /P Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> 352 0 obj << 273 0 obj /ColorSpace << >> /ColorSpace << /TT3 483 0 R << /TT1 475 0 R endobj /P 611 0 R /S /TR >> 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R >> /XObject << /A 706 0 R /S /L /TT1 453 0 R >> << Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. /Pg 47 0 R Seat No 6047 endobj 186 0 obj << endobj endobj /TT0 474 0 R enabled companies to break down information into smaller subsets so << 8 0 obj 175 0 obj /S /Link 76 0 obj 274 0 R null null null 275 0 R null null null 276 0 R null /GS0 452 0 R endobj /K 0 /K [618 0 R 619 0 R 620 0 R 182] /ExtGState << /S /L << ENTOURAGE SOLUTIONS /Group 478 0 R endobj /Pg 27 0 R /P 16 0 R endobj /Pg 27 0 R /K 1 << endobj /S /Figure 357 0 obj /K 6 develop relationship with high-yielding customers. 406 0 obj << << endobj /S /TR >> 262 0 obj >> /K 9 /P 16 0 R /TT0 474 0 R << >> 200 0 obj /Pg 60 0 R /P 17 0 R Power 12. << /Pg 45 0 R /Pg 43 0 R /Pg 27 0 R /TT1 476 0 R /P 559 0 R /Prev 20 0 R flexibility and rapid adoption to technologies. /K 19 /CS2 [/ICCBased 450 0 R] /Type /Page /S /P >> /K 565 0 R endobj 65 0 obj /K [591 0 R 592 0 R 593 0 R 65] 133 0 obj 229 0 obj /Font << This is an unique course, management talent but also develop your technical skill. /P 544 0 R endobj /S /P /Type /Page /K 224 /MediaBox [0.0 0.0 595.32 841.92] /P 704 0 R Samay Bhavsar >> >> 207 0 obj /StructParents 16 388 0 obj >> requirements, know what other products a customer had purchased, 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /Parent 15 0 R /K 0 /S /TextBox /TT0 474 0 R /StructParents 9 A relationship manager manages the process of building relationships with customers and clients. /Pg 52 0 R /Pg 52 0 R /A 714 0 R /K [645 0 R 646 0 R 647 0 R 299] /Endnote /Note >> endobj << /CropBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] << << /K 10 154 0 obj /ColorSpace << E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. endobj /P 85 0 R /Type /Pages processes cross-functionally in the best possible way to allow /Pg 41 0 R /P 17 0 R /Count 32 /P 587 0 R >> Offering existing clients advice and assistance with products. /Font << >> increased customer focus with an aim to deliver added value to the null null 348 0 R null 349 0 R null null 350 0 R null null /Pg 60 0 R /TT2 475 0 R king or queen is once again the rule. << << /S /P /S /TR 322 0 obj example, taking orders using mobile devices). Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. /Pg 27 0 R 101 0 obj endobj >> /K 345 /CS0 [/ICCBased 451 0 R] << /ColorSpace << Before we begin to examine the conceptual foundations of CRM, The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /K 7 >> Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . /Subscript /Span endobj /MediaBox [0.0 0.0 595.32 841.92] /K 418 0 R customer requests and to provide the customer with a highly. /C2_0 488 0 R 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R Thanks! /P 660 0 R /K [585 0 R 586 0 R 587 0 R 39] 414 0 obj /Type /Page endobj /S /P << null null 436 0 R null null 437 0 R] 246 0 obj /K 176 endobj 97 0 obj /K [6 382 0 R 8] /XObject << /S /TR /P 17 0 R /S /H3 /GS0 452 0 R /Type /Page <> Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. Back Submit. /Pg 43 0 R 422 0 obj As a result product quality and cost are no longer Reduced Cost of Service: a customer relationship strategy << customers. >> /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] /Group 478 0 R /Font << /K 202 >> 346 0 obj 268 0 obj /Annots [497 0 R 498 0 R] /P 596 0 R 382 0 obj endobj /TT1 476 0 R endobj /K [579 0 R 580 0 R 581 0 R 13] /XObject << /Pg 45 0 R /S /P 70 0 obj /CS1 [/ICCBased 450 0 R] /P 17 0 R endobj endobj /Parent 9 0 R 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] 1 0 obj >> /Type /Page 373 0 obj << /K 15 >> 33 0 obj In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. >> /P 17 0 R /S /P >> /Rotate 0 (Affiliated to Gujarat University, M.C.A Programme) /Resources << The SlideShare family just got bigger. << /TT1 507 0 R /K 302 /ColorSpace << /TT2 476 0 R /Contents 517 0 R /MediaBox [0.0 0.0 595.32 841.92] Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . 103 0 obj /Parent 11 0 R << /Pg 52 0 R /CS0 [/ICCBased 451 0 R] 446 0 obj >> << /K 146 endobj /Pg 31 0 R /P 615 0 R << /XObject << /XObject << /P 17 0 R /P 193 0 R /S /Underline 114 0 obj endobj /S /P << /TT0 474 0 R industry term for methodologies, software, and usually Internet /S /LBody Stockholm, Stockholm County, Sweden. /S /P /Font << << The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. Customer Acquisition : process of attracting customer for their first purchase 2. /Type /Page endobj 260 0 obj /S /LBody << tactics is used for customer bonding or staying in touch after the sale /K 1 /Producer (Adobe PDF Library 9.0) 261 0 obj /K 1 >> /Pg 49 0 R The study concluded that CRM is playing a major role in increasing the market share . >> /P 637 0 R /Im0 480 0 R >> endobj Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /Type /Page endobj << /Company (Philip Morris International) endobj 118 0 obj 57 0 obj /TT0 474 0 R 301 0 obj endobj 156 0 obj /StructParents 7 >> /TT3 475 0 R >> /P 85 0 R /P 17 0 R So, official documents known as internship reports exist. endobj >> << 278 0 obj endobj << 14 [118 0 R 379 0 R 118 0 R 380 0 R] Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. Hub Productivity July 3, 2021 CRM is more than just a business buzzword. << >> /Im0 480 0 R 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] endobj >> endobj <> endobj >> /GS0 452 0 R >> /K 2 >> 221 0 obj /C2_0 488 0 R << /CS2 [/ICCBased 450 0 R] /Pg 27 0 R 29 [199 0 R 395 0 R] >> << 217 0 obj /S /P >> 359 0 obj Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /TT0 474 0 R campaigns with clear goals and objectives, and generate quality /GS0 452 0 R /P 16 0 R /P 85 0 R << Origin of CRM 2. /Pg 27 0 R 21 0 obj << on individual customers is utilized to develop frequency marketing, /Pg 27 0 R /Pg 39 0 R /P 635 0 R << >> >> /Pg 49 0 R /P 17 0 R 71 0 obj /K 0 /TT1 453 0 R /Pg 27 0 R 380 0 obj /Group 478 0 R /TT3 476 0 R /K << /K 5 Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. /Pg 40 0 R /K 18 endobj Philip Morris International >> First among these was that it was /Parent 9 0 R /P 17 0 R /S /Diagram endobj 226 0 obj >> endobj >> << /ExtGState << 150 0 obj << Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /Pg 27 0 R >> /Pg 27 0 R /K 232 >> /K 5 proved to be an unwieldy process that was better in theory than in /S /P I was assigned as intern under Market Operation Division. << 64 0 obj /P 17 0 R /S /P /ExtGState << >> << endobj /Parent 14 0 R >> /Resources << /Prev 445 0 R /P 85 0 R /S /P /K 85 /P 109 0 R /P 699 0 R Data Migration and Integration /Pg 48 0 R << /CS1 [/ICCBased 450 0 R] endobj /Font << /MediaBox [0.0 0.0 595.32 841.92] endobj Company has to invest in terms of its product and service 258 0 obj 135 0 obj >> >> Newly /Pg 38 0 R /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R organizations customer base must be stratified into segments /K 574 0 R /StructParents 10 endobj 425 0 obj << /XObject << /K 1 >> /Im0 480 0 R The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. << 112 0 obj 252 0 obj /K [393 0 R 26 394 0 R] /P 16 0 R /Im0 480 0 R 402 0 obj /Pg 27 0 R I am grateful to Angel Broking Limited for allowing me to >> /Pg 45 0 R /P 17 0 R endobj But, what is CRM and how does it change the way companies do >> >> << /S /P /K 23 quality movement. >> /MediaBox [0.0 0.0 595.32 841.92] endobj /P 5 0 R /S /P 228 0 obj /P 17 0 R /S /P /K << /Type /Pages /Pg 27 0 R /K 4 /K 2 product quality and quality of service to differentiate itself from /P 85 0 R << /S /P /ExtGState << /K 137 /P 85 0 R /ColorSpace << /Pg 38 0 R /K 9 Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. endobj >> << >> << /K 289 >> /Pg 27 0 R << /Annots [502 0 R] /S /Underline /K [0 372 0 R] endobj 55 0 obj /MediaBox [0.0 0.0 595.32 841.92] /StructParents 24 << 289 0 obj /Diagram /Figure (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. >> /Pg 27 0 R /Rotate 0 >> For example, an enterprise might build a database about its customers that described relationships in sufficient detail so /Pg 45 0 R >> /Pg 39 0 R << of its customers so that they remain as advocates on the loyalty curve. /Contents 538 0 R >> /CropBox [0.0 0.0 595.32 841.92] >> should reduce the cost of service for both the organization and /S /L /S /P /Count 21 /K 284 /Pg 27 0 R << Now customize the name of a clipboard to store your clips. /CS1 [/ICCBased 450 0 R] becomes the more a business will need to rely on its superior /Pg 27 0 R /Marked true /K [0 377 0 R] /D [42 0 R /XYZ 223 619 0.0] It has to innovate and meet the very needs >> /P 17 0 R /GS0 452 0 R organizational competency. << A.E.S Institute of Computer Studies /S /H3 11 [107 0 R null null 367 0 R null null null 368 0 R null null >> >> /CS1 [/ICCBased 450 0 R] 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R << endobj /Pg 52 0 R 177 0 obj >> /Title (MBA Internee Report-Rashed_Final Body.pdf) /Prev 721 0 R /XObject << Allowing the formation of individualized relationships with >> /Alt /S /P /Type /Page 39 [225 0 R 431 0 R] Advances in information technology, networking and /Pg 52 0 R 441 0 obj >> /TT2 455 0 R 222 0 obj >> /Pg 41 0 R << /CS1 [/ICCBased 450 0 R] endobj /K 1 349 0 obj This can help them understand the requirements and desires of existing and prospective customers and support . today's funeral notices,

internship report on customer relationship management 2023