This is a good option for low-value items. As you may already know or will find out after watching this video that it simply doesnt matter. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? It may only be used to recoup losses when an item is returned used or damaged. [CDATA[ Buyer's expect returns. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. We've outlined yourresponse options below. This is all true, but only for items that are REALLY Not As Described. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Now I just have to hope he actually sends back the keyboard instead of bricks. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. This is something that all eBay seller should know. In some cases, your response options may differ. See our Partial refund guidelines for more details. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. document.write ("?zoneid=4"); Its out of their hands at this point as the buyer filed the PayPal claim. The seller is required to respond and honor their returns policy. Thanks for being honest about this. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. See our page on. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. eBay and PayPal will not even look at video evidence. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. var m3_u = (location.protocol=='https:'? First his reason for the return was, "Item not working" and now it has changed to"Item not as described". '&charset='+document.charset : (document.characterSet ? var m3_r = Math.floor(Math.random()*99999999999); document.write ("&loc=" + escape(window.location)); When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Well which one is it? What if any recourse do I have in this situation. var m3_u = (location.protocol=='https:'? See the table below for guidance on issuing a partial refund. It may only be used to recoup losses when an item is returned used or damaged. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). Create a list of items the rule applies to. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. See Exclusions and special coverage. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Attach the label from your desktop or mobile device. '&charset='+document.characterSet : '')); Some purchases inspected under Authenticity Guarantee are considered final sale. However, sellers cannot refuse REFUNDS. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. eBay Money Back Guarantee programs on international eBay sites. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Learn more about our. Extremely frustrating. You can also use this option if you want to offer to let them exchange the item. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Since they refunded you right away, you aren't required to return the item. Welcome to the Returns board! Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Buyer is asking for a refund because he can't figure out how to use it. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. See our Partial refund guidelines for more details. Buyer's expect returns. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. No support for sellers in these cases. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. If the buyer is responsible, choose your return address from the dropdown menu. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Tip. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. - edited When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Add a message to the buyer explaining why the refund wasn't full. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". It fixes posts like this one more often than it breaks them. Save the label to your desktop or mobile device. am I required to pay for shipping? A dialogue will open as you type your search terms. 01:38 PM If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. See Partial refund guidelines. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. I have a chrome plugin that replaces buyer with seller and seller with buyer. As a no returns seller, I still get the option to accept a SNAD. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. I have an email that I have never seen in my 20 years at eBay. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. It's become so bad that it's the topic of memes and the punchline of jokes. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Select the applicable selling categories. The above applies whether or not a seller accepts returns. The return is treated as if the item didn't match the listing. To maintain that trust, we expect all members to treat each other with respect. But once . I talk about what I have handled these returns and I tell you which policy works best for my eBay business. Buyers can always submit a return request, even if your returns policy says you don't accept returns. SeePartial refund guidelines. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . You don't accept returns in your policy and the buyer changed their mind about a purchase. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. You need to call ebay. You are the seller. Proof that the buyer collected the item If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Tip Choose the item above to start resolving a return. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. The seller responds to the buyer's request. But I certainly won't be surprised if I have to allow a return anyway. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Give a full refund The buyer will receive a full refund, and they'll keep the item. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. ("free returns" or "buyer pays"). You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. How eBay Sellers Can Prevent Returns - liveabout.com If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Ebay has a 30 day money back guarantee that is available on most all items sold here. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. I recently sold a dji osmo mobile on eBay, I specified no returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. The amount he wanted back was pretty much the whole amount once I deducted shipping. A Not as Described case does not require you to return the item at your expense. Accept the return:The buyer will send the item back to you for a full refund. Otherwise you can consider this closed - nothing more for you to do. 04-18-2022 The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. 2 business days after receiving the returned item. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. if (document.mmm_fo) document.write ("&mmm_fo=1"); You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. I received two return requests this evening. You probably won't win, but if you don't call, the chance of you winning is ZERO. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. In the last two cases the buyer keeps the item and gets refunded.