email system it didn't respond. Microsoft Exchange will not try to redeliver this message for you. The MTA administrator is whomever manages the mail server for Dell. The Domain Name System (DNS) reported that the recipient's domain does not exist. To fix this issue your Tenant needs to be added to a sending exclusion for 60 days to allow them to use blocked IPs whilst they still have a new/trial license. According to the SMTP status code [1] it could be one of three things. Please check the recipient's email address and try resending this message, or contact the recipient directly. MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@XXXXXXXX.onmicrosoft.com, http://go.microsoft.com/fwlink/?LinkId=389361, 355211102.4955021487946249568.JavaMail.app@pprdforas900.ie.intuit.net. Sent: 2/20/2021 08:00 PM below. X-MS-Exchange-CrossTenant-MailboxType: HOSTED so the flow succeeds, but emails don't get sent! Remove any old/invalid email addresses from the group. As per our observation from last two days, 17 emails have been delivered and anything beyond 17 emails, (Notifications)get undelivered. Diagnostic information for administrators: Generating server: user1@somedomain.com Remote Server returned '554 5.4.0' The DG has been set up properly with its own email address and work properly. We have an Exchange 2013 and Office 2010. Still need help? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A correct address looks like this: [email protected]. if the problem appears again. The NDR (non-delivery report) appears that you entered an invalid mail address. We've listed the most common error messages below, along with suggested resolutions. Delivery has failed to these recipients or groups: I keep getting these Undeliverable: emails. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) While I am sending an Email from one Microsoft Office 365 Email Id to another Office 365 Email Id, then the error is appearing as: "Delivery has failed to these recipients or groups, Your message wasn't delivered because the Recipient's email provider rejected it". Diagnostic information for administrators: To do this, follow these steps: For example, SMTP:adam@contoso.com is an external email address that's formatted correctly. The problem appears with many email addresses. For more Try this fix: If you have another way to contact the recipient, let them know that their mailbox is full. X-Forefront-Antispam-Report: CIP:255.255.255.255;CTRY:;LANG:en;SCL:-1;SRV:;IPV:NLI;SFV:SKI;H:AM6PR03MB5217.eurprd03.prod.outlook.com;PTR:;CAT:NONE;SFS:;DIR:INB; MIME-Version: 1.0 Creepy or useful - you decide! Please try resending your message later, or contact the recipient directly. I support several clients using Office 365 and two of them are having the same problem. Are they correct? So, I would suggest you provide a screenshot about the information in that NDR(remove domain name from it), it will help us to narrow down this issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); On the show this week, find out what's happening with recent changes to Exchange Online that might cause a delay if you're setting up a fresh Hybrid environment; plus security recommendations for your on-premises Exchange environment. In this case, your account will not be allowed to send emails until an admin approves you. For more information: Storage limits in Outlook.com. You can also increase the storage limit of user mailboxes by purchasing better services. We can fix the IMCEAX NDR quite easily. Clearing Cache should fix it. their email admin that it appears that their email system isn't accepting X-Originating-IP: [105.27.208.59] On the File tab, click Options. Content-Type: application/ms-tnef; name="winmail.dat" Delivery has failed to these recipients or groups: employeeb@domain.com. Furthermore when I empty the auto-complete list from Outlook and try to resend the email, it works. Keep up to date with current events and community announcements in the Power Automate community. I do not want to let outsiders being able to send to that group. Please delist your Tenant and IP by opening a Microsoft Support ticket. Please let us know if you would like further assistance. X-MS-TrafficTypeDiagnostic: AM6PR03MB3784: Try this fix: Check the recipient's email address for typos. You need to convert the IMCEAX NDR to a X500 value and add it as a proxy address in the DL, This is because the LegacyExchangeDN value goes missing, -http://www.careexchange.in/convert-imceax-ndr-to-x500-value-with-reference-table/. I have to wait that user test it but I'll let you know the result. Hi @Roland Nyambu , If the question has been answered, please accept the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. When an Exchange Online user tries to send email messages to an external contact, the messages aren't delivered, and the user receives an error message that resembles the following: Delivery has failed to these recipients or groups: There's a problem with the recipient's mailbox. Im going to be clearer, actually no NDR is received when IMCEAINVALID error on Exchange server. Here's Microsoft's suggestion for when this happens. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Switch the setting to On to enable external senders to send email to the group. This setting is visible in the Office 365 admin portal, in the Groups section. Resolving Mail delivery failed: returning message to sender bounce-backs Since these are due to multiple reasons, the solutions can vary. information and tips to fix this issue see this article: DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version; bh=/8cKvsKW7X46K0XPkPcou5lUTGhYhEhC7B938mKOYDQ=; b=qCv921tIg1TMOWLn/96DFiM3CCZ4SqQ0GZCKOsh8eOVw/0e9HTLpu7z2W4S0TGIM3+G0KIoKrYMEJ2lfQUiQ5lLnm8IsRk6ynOY0z1WkkN+Y2L+cJE8DmUKO4eYVFor/7iLwWV+4x/ZtpkTWSgfdbMZUj7PO3ha4p0fMTJTbNQ4=, Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id, 15.1.919.13; Fri, 24 Feb 2017 15:41:07 +0000, 15.01.0919.018; Fri, 24 Feb 2017 15:41:07 +0000, Thread-Index: AQHSjqmsdVYv1+HijkmSS9g+irTlaaF4S4CQ, authentication-results: spf=none (sender IP is ), x-ms-exchange-messagesentrepresentingtype: 1, x-ms-office365-filtering-correlation-id: 94f96dae-44ed-4e10-5805-08d45ccb8cc8. Below are the most common solutions to getting your email delivered successfully: Check the spelling of the email address for typos Check that the person gave you the correct email address There is nothing in the Restricted Users as you can see in the above screenshot. information and tips to fix this issue see this article: http://go.microsoft.com/fwlink/?LinkId=389361 Opens a new window. Generating server: Any image, link, or discussion of nudity. I have had this problem for a while and can't find a solution! Delivery has failed to these recipients or groups: The recipient's mailbox is full and can't accept messages now. Content-Language: en-US If the problem continues, please contact your helpdesk. This recipient e-mail address was not found in the recipient e-mail system. Make sure that the proxy address is set correctly in Microsoft 365. You can also go to Exchange admin Center ( https://Outlook.office.com/ecp ) using your Global Admin and then Navigate to Protection < Action Center for your Blocked Users (from sending emails) 3. Try this fix: Check the recipient's email address for typos. After connecting to Exchange Online with PowerShell use the Set-DistributionGroup cmdlet to modify the setting. The Wyndham Rewards Minibar Sweepstakes (the "Sweepstakes") begins on February 24, 2023 at 9:00 PM Eastern Time ("ET") and ends on March 27, 2023 at 9:00 PM ET (the "Sweepstakes Period"). If you received this error when sending a message using Outlook or another email app, try using Outlook.com to send the message instead. set-distributiongroup "Displayname of the Check for any rules on both the locally installed Outlook client and OWA. Try this fix: This typeof errorshould fix itself over time. X-MS-TNEF-Correlator: They. header.from=mackenzie.co.ke; IMCEAINVALID error and why DG is not able to receive NDR. Good times! connection requests from your email system. Confirm that the user mailbox is not full. actually this flow is triggered when a Rep posts his/her report then it will check who is the supervisor and send him/her an email notification that the Rep posted the report. I believe the reg has to be on every mailbox server, set-distributiongroup "Displayname of the group" -ReportToManagerEnabled:$true -ReportToOriginatorEnabled:$false, Undeliverable message not received when sending an email from a Distribution Group Universal, Exchange Server 2013 - General Discussion. Reduce the number of recipients in the message. Spam abuse detected from IP range. To get help and troubleshootother Microsoftproducts and services,enteryour problem here. Honestly, I would like that to be the case. Opens a new window, These are spoofed NDRs, they aren't really NDRs, just emails designed to look like NDRs so users will click phishing links. I had a similar situation where they hacked an email account and sent an email to a customer - complete with all relevant names, details, logo's, etc. After investigation, Ive noticed IMCEAINVALID-m+2Recipient+40RecipientDomain+2Ech@InternalDomain error in Exchange message tracking log. Check out the latest Community Blog from the community! We are sending mails to @dell.com domain only. FYI, its possible to receive NDR message to DG if the email came out of the Exchange server. The think is the emails are being undelivered to my email address. I gave permissions to some users to send emails from a distribution group, everything work well but we have noticed that some emails arent received by our clients. If it has been used up, you can clean up the old mailbox in settings->General->Storage. Diagnostic information for administrators: Generating server: SVR-EXCH.domain.local IMCEAINVALID-xxxxx+40xxxx+2Ech@local domain Remote Server returned '550 5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside by AM6PR03MB3784.eurprd03.prod.outlook.com (2603:10a6:20b:19::28) with They are getting errors like the following: Delivery has failed to these recipients or groups: Intended recipientYou can't send a message on behalf of this user unless you have permission to do so. Try these fixes: Make sure the recipient address is valid. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Please try resending your message later, or contact the recipient directly. Please try resending the message. If not, and you are only using it for your Own Learning and testing, you should not use domain.Onmicrosoft.com address for sending emails (except) testing. Will await your confirmation. If the answer is helpful, please click "Accept Answer" and kindly upvote it. Just to confirm Normal user mailbox sends an email to External email address. X-MS-Exchange-CrossTenant-Network-Message-Id: 70c44563-e63b-4e5c-bf5e-08d87bfca920 A problem occurred during the delivery of this message. Date: February 26, 2017 at 10:36:23 AM EST If you have an Exchange hybrid deployment, make sure that the proxy address of the Active Directory mail contact object is set to the correct email address. @ankit shukla, @Preeti321Your welcome, please mark as answer , if it resolved your issue :). For more 1. More info about Internet Explorer and Microsoft Edge, https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/mapiexceptionnotfound-ndr. can see that its my local Exchange server that return the error and not any another server. The SMTP configuration is part of your Outlook configuration. If issue still persists, then reach out to Microsoft Support to unblock IP and Tenant restrictions from Backend. Hi, Firstly, you need to check if the email address contains ".", and blank. X-Microsoft-Antispam: BCL:0; To contact us in Outlook.com, you'll need to sign in. Contact the group" -ReportToManagerEnabled:$true -ReportToOriginatorEnabled:$false. Diagnostic information for administrators: A great place where you can stay up to date with community calls and interact with the speakers. so it looked totally genuine to the customer. Personally, I think there is a bug with Outlook, because Im sure of the email address used. See below the error message when we try to send from the standard user. I thought that might be the case, but between the 2 different clients, there were different references to different sources: one was Intuit and one was Network for Good (a well known donation processing service). {550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group}, Watch out since there are two ways to edit a group in Exchange 365the newer more web 3.0 method through the upper level admin center has an extra toggle switch whereas the old method in the exchange admin does not include this and/or is not connected. If you have added the recipient as a contact, please check the email address in the contact card. Please check the recipient's email . You need to hear this. If you send email from your IU Exchange account to a Gmail at IU email address, an undeliverable message will look like the following: Subject: Undeliverable: [Your subject line] Body: Delivery has failed to these recipients or groups: username @xmail.iu.edu. The hacker had gotten in and added a forwarding address to the account. X-MS-Exchange-CrossTenant-AuthAs: Internal We removed the forward and changed the password. Select an error below to see more information. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. Microsoft Exchange will not try to redeliver this message for you. server: BN6PR02MB2548.namprd02.prod.outlook.com Opens a new window Delivery has failed to these recipients or distribution lists: '<User>'. *** Your message wasn't delivered because the recipient's email provider rejected it. If the response is helpful, please click "Accept Answer" and upvote it. I have checked it already. A legacy proxy address is specified in the external contact's proxy address. Delivery has failed to these recipients or groups. x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:(22001);SRVR:BN6PR02MB2548; x-microsoft-exchange-diagnostics: 1;BN6PR02MB2548;24:izjGFq6HpxYq3kkOupIJCOrlRe7rDlryT+s+gu8C/6uuCsnhqnofkKE6jJ38ZAv80/iRMt6nZuaL/NYxPKnfUhkwTLi9hFv+kxjYIvPCQhY=;23:UDn7X1Gak1BRYjIef/8aGRpQT5ZVM8XcVsfX8U+MrKKVizr+TykH9flhcnG4GK+94t09HXfeU5docEvgEgnnPiGVciBFw4Xz3PL6KfYB8IkNQ9R2k84Hvdv79UogxSuKgWFhNE855VacwC4hTJiPwA==. ([fe80::4813:72b:8e30:b43e]) by AM6PR03MB5217.eurprd03.prod.outlook.com Besides, please follow the steps below and clear Outlook Auto-Complete List to see if it helps: Open Outlook. Please try to resend the message later. More info about Internet Explorer and Microsoft Edge. I made the test when sending the same email from a normal user and I get the undeliverable email. user1@somedomain.com on 2/24/2021 10:13 PM There is additional diagnostic info with a specific NDR status code: Remote Server returned 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group. Your daily dose of tech news, in brief. Diagnostic information for administrators: X-MS-Exchange-CrossTenant-AuthSource: AM6PR03MB5217.eurprd03.prod.outlook.com RunspaceId : 93d51ae8-6e27-4b67-b3ed-0128982220f1, IsInternal : False, TargetDeliveryDomain : False, ByteEncoderTypeFor7BitCharsets : Undefined, CharacterSet : iso-8859-1, NonMimeCharacterSet : iso-8859-1, AllowedOOFType : ExternalLegacy, AutoReplyEnabled : True, AutoForwardEnabled : True, DeliveryReportEnabled : True, NDREnabled : True, MeetingForwardNotificationEnabled : False, ContentType : MimeHtmlText, DisplaySenderName : True, PreferredInternetCodePageForShiftJis : Undefined, LineWrapSize : Unlimited, TrustedMailOutboundEnabled : False, TrustedMailInboundEnabled : False, UseSimpleDisplayName : False, NDRDiagnosticInfoEnabled : True, MessageCountThreshold : 2147483647, ExchangeVersion : 0.0 (6.5.6500.0), Name : Default, DistinguishedName : CN=Default,CN=Internet Message Formats,CN=Global, Exchange,CN=Services,CN=Configuration,DC=xxxx,DC=lu, Identity : Default, Guid : 7aa21c37-dc3c-47c6-bd2e-a2ffd1de0863, ObjectCategory : xxx.lu/Configuration/Schema/ms-Exch-Domain-Content-Config, ObjectClass : {top, msExchDomainContentConfig}, WhenChanged : 30/08/2015 11:08:01, WhenCreated : 21/11/2003 12:19:00, WhenChangedUTC : 30/08/2015 09:08:01, WhenCreatedUTC : 21/11/2003 11:19:00, Id : Default, OriginatingServer : SVR-DC20.xxxx.lu, IsValid : True, ObjectState : Unchanged. The recipient's server believes that the mail server or mail account that you're using is a source of spam. Updating my comment to advise that I resolved this issue, by changing Group Delivery Management settings to allow email from internal and external senders, and creating a Dynamic Distribution Group containing all internal users, and restricting senders to that list. i am not sure if this is a problem with flow or outlook 365 connector. Paul is a former Microsoft MVP for Office Apps and Services. Give them the usernames that you are having problems with as well as a timestamp that the error occured. If you receive an error that a message is undeliverable, this could be due to the sending server trying to deliver the message, but the action didn't complete before the message expired. Hi Team, Authentication-Results: mackenzie.co.ke; dkim=none (message not signed) Yes it's correct, when a user sends email from DG email, no NDR is received in case of problem with an email not sent. To fix this problem, as the email admin for the group to configure the group to accept messages from you. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. Many email systems prevent users from receiving any new mail until they reduce their mailbox size. You may withdraw your consent at any time. Please make sure you're sending on behalf of the correct sender, or request the necessary permission. According to the error information you provided, we could know this error caused by recipients mailbox is full. Thank you so much in advance for your help. Thanks for your understanding. Your message couldnt be delivered because the group youre sending to needs to know who you are before it will accept your message. The recipient's mailbox is full and can't accept messages now. This topic has been locked by an administrator and is no longer open for commenting. i have a couple of flows in which i use the send email at the end of the flow, but in the last couple of days all emails which were sent returned "Delivery has failed to these recipients or groups" in my email inbox although when i try to resend the email manually it sends with no failure. Please make sure you're sending on behalf of the correct sender, or request the necessary permission. email system it didn't respond. More info about Internet Explorer and Microsoft Edge, Remote Server returned '550 5.7.501 Service unavailable. Thanks for your information!!! Give them the error details shown A problem occurred while delivering this message to this email address. Try this fix: Instead of sending large attachments via email, upload them to OneDrive and send the recipient a link. Sometimes the mail is not delivered and the following error comes in the outlook of owner of the record: Delivery has failed to these recipients or groups: diago_almeida@dell.com Your message couldn't be delivered. Hi, can you customise the NDR to display generic email address (e.g. Please try resending this message later, or contact the recipient directly. ), I have to setup in the registry forDLUnsuppressedMessageTypes. If you have another way to get in touch with the recipient, see if they have a new email address. I am sending mail to 3-4 recipients on task through trigger based on some status field change. (UTC) Occasionally they get a bounceback when sending email to other staff members on the same domain. Do not send delivery reportsClick this button to prevent the sending of NDRs. Your message is too large for the recipient's email server. The recipient's mailbox is full and can't accept messages now. For other help with your Microsoft account andsubscriptions, visitAccount & Billing Help. Thnx for replying. If we are in trial edition, then is it possible that we have sometrigger limit for sending out email? Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Go to Microsoft Community. This lower limit does not apply if your organization was created before the Winter '12 release and already had mass email enabled with a higher limit. Are these invoices sent from Quickbooks? I realized I messed up when I went to rejoin the domain Just checking in to see if above information was helpful. Can you please help me? From: Microsoft Outlook It's an example of just how useful PowerShell is to Microsoft 365 administrators. Generating server: AM6PR03MB3784.eurprd03.prod.outlook.com Undeliverable: Delivery has failed to these recipients or groups When I send Emails To Myself From Outlook App On Android. Please check if the"SupervisorName" dynamic content in the To field a accessble email address, and check ifthe email is sentto yourmailbox by the flowsome minutes afterthe flow run successfully, also please check if the email arrives and you have some other flow would delete the new email. Please try to resend the message later. Power Platform Integration - Better Together! The problem appears with many email addresses. The recipient's mailbox is full and can't accept messages now. Received: from AM6PR03MB5217.eurprd03.prod.outlook.com (2603:10a6:20b:cd::20) Microsoft Exchange will not try to redeliver this message for you. Documentation - https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/mapiexceptionnotfound-ndr, Hi @Roland Nyambu Delivery has failed to these recipients or groups: xxxx@xxx.xx' INVALID:xxxx@xxxx.xx) This message was rejected by the recipient email system. x-exchange-antispam-report-test: UriScan:(68173958961439)(161960196858918)(105329927740338); x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(102415395)(9101524098)(601004)(2401047)(8121501046)(3002001)(10201501046);SRVR:BN6PR02MB2548;BCL:0;PCL:0;RULEID:;SRVR:BN6PR02MB2548; x-forefront-antispam-report: SFV:SKI;SFS:;DIR:INB;SFP:;SCL:-1;SRVR:BN6PR02MB2548;H: X-MS-Exchange-CrossTenant-originalarrivaltime: 24 Feb 2017 15:41:07.4597, X-MS-Exchange-CrossTenant-fromentityheader: Hosted, X-MS-Exchange-CrossTenant-id: 553e7695-6d49-48d4-bde9-675ba3e0aca1, X-MS-Exchange-Transport-CrossTenantHeadersStamped: BN6PR02MB2548. Hi @Roland Nyambu , Diagnostic information for administrators: Generating server: EXCHANGE2010SVR.mydomain.l sending emails from flow returns "Delivery has fai "SupervisorName" dynamic content in the To field a accessble email address, and check ifthe email is sentto yourmailbox by the flowsome minutes afterthe flow run successfully, also please check if the email arrives and you have some other flow would delete the new email. This error occurs when sending email from known, low reputation IP addresses that are typically used by new customers on Trail tenants. the flow still runs successfully to the end, but the sent emails (from my tenant email: ******@tenant.onmicrosoft.com) become undeliverable to emails outside my tenant, 1. i changed the "To" field to my tenant email (keeping Office 365 outlook connector) and it went through nice and i recived the email in my inbox. Here is a similar case: Remote Server returned '550 5.7.501 Service unavailable. If the above suggestion helps, please click Accept as answer to mark helpful reply as an answer.Your action would be helpful to other users who encounter the same issue and read this thread. Threats include any threat of suicide, violence, or harm to . This is likely because of any outage on the MTA for dell. Welcome to the Snap! and select Yes. I'm excited to be here, and hope to be able to contribute. The following recipient(s) cannot be reached: Power Platform and Dynamics 365 Integrations. Also for clearing, our Exchange server send all emails to anti-spam gateway and I can confirm that emails never reached this server. If you are using hybrid, delete all connector from Exchange online, remove send connector from Exchange on-premises, then rerun HCW to recreate them. If this doesn't resolve the problem, or if the user is using Outlook Web App, go to step 2. Ive also tried the same thing with OWA, worked properly with no error message. Came very close to losing 55k payment on that occasion. When an external sender attempts to send an email message to an Office 365 group they may receive a non-delivery report (NDR). I would check if something similar has happened, they did not do that just for fun. If yes - Please reach out to your Technical Advisor for unblocking the Test Tenant you own, internally !! Here is the message I keep getting: Delivery has failed to these recipients or groups: ***@*****. connecting to Exchange Online with PowerShell, https://portal.office.com/adminportal/home#/groups, Exchange Online Connectors, Pay as you Go with Syntex, Viva Sales and new Teams experiences rolling out: Practical 365 Podcast S3 E22, Using Microsoft Translator with PowerShell for Automatic Translation of Sensitivity Labels, Using PowerShell to Generate a Report About Sensitivity Label Settings. As the emails work from OWA, Based on the NDR, It seems either the email address is incorrect or the external party has blocked your email (May be SPAM filtering). Otherwise, wait a short time and then resend the message. Webinar: Reduce Complexity & Optimise IT Capabilities. he is getting the below NDR. Paul no longer writes for Practical365.com. this not only tags your Tenant address as Blacklisted (for Spam Abuse) but also blocks specific IP (outbound) through which emails are relayed over to Internet. Despite repeated attempts to contact the recipient's I hope i got it right this time. Please check the recipient e-mail address and try resending this message, or provide the following diagnostic text to your system . When I try to send an email to the same recipient from Additionally you should not be sending emails form domain.onmicrosoft.com (Tenant Address) and instead should use Custom domain name. When you send an email you receive a new message from Microsoft Outlook with "Undeliverable" added to your subject line. More info about Internet Explorer and Microsoft Edge, Delete a name from the Auto-Complete list. Can you tell me where I can check the Email information whether I will check in the Exchange admin center or anywhere else? Any help on this issue would be really appreciated. Could you please share more run details when the flow runs? I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Email delivery errors show up on your computers because the address you are using is not recognized as a valid sender or because the ID is blacklisted on suspicion of sending spam mail.