Keep on reading to find out! In the event of a change, a revised policy shall be posted immediately on this website. We must be notified within two days of the orders arrival to insure proper handling of your claim. Does Petsmart Sell Bunnies? In case of any changes in the products or services of the companies, all the information below is supposed to change at any time. Faqs from Sierra: Celebrating 30 Years Of Exploring. Some of the most trusted brands to choose from in the pet supply industry to help optimize your pet's health . Want to know how to return an ill or dead fish to PetSmart, as in PetSmart return policy fish? Sierra Fish & Pets 601 S Grady Way Renton WA 98057 (425) 226-3215 Claim this business (425) 226-3215 Website More Directions Advertisement Sierra Fish and Pets is more than pet food and supplies. * Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. It does not mean that you cannot return these items if they do not meet up the requirements provided. Please call 1-888-THAT-PET if you have any more questions! The Flex 9 US Gal (34 L) aquariums provide contemporary styling with its distinctive curved front. We offer a, Kukanagirl .. said: My husband and I took our two dogs to the Grand Opening of the, Christie D. said: We found this business through a Groupon deal. Clients can also replace unwanted fish by putting them securely in a fish tank together with a bill and a proper photo ID. Small pets like Gerbils, Rodents,and varieties. The customer will be contacted before any restocking fee is assessed in order to give the customer the option of approving the restocking fee or having the product returned to the customer. Small pets like Gerbils, Rodents, and Hamsters to Larger critters like Guinea Pigs and Rabbits. We carry a great selection of bird foods and necessary supplies for your feathered friend. Bringing a fish home can be a fun and exciting time, but if something goes wrong and the fish doesnt work out, you might be worried about returning it. Keycode expiration dates can be found in the disclaimer section of each and every email. If you are ready to provide your pets with the very best in pet care, then Sierra Fish & Pets is your one stop shop for ALL your pets needs. If an "almost gone" label appears next to an item, the sell-out risk is very high. Bikes, bike accessories, boats, car racks, clearance, gift cards and sporting optics are typically excluded from all offers. This is an online and offline pet supply brand that offers quality pet products and accessories. Print your return label then select the Process My Refund option on the final page of the process. Clear . During the checkout process, a list of the items in your online shopping cart will be displayed. The store, however, only allows a return for freshwater fish purchased in-store. You will need to have a copy of your receipt, and the exchange must be made within 14 days of the original purchase date. Don't forget litter box and cat litter. If you can't find your question in our FAQ section, contact us and we'll answer shortly! Look closely at its gills to see if they are moving in and out. Does Petsmart Sell Ferrets? Shop now for the best reptile products. Although fish are small, they can hold a big place in the heart of their owners. The same as the above cases, if you return a dead fish to PetSmart within two weeks after the purchase date, it will be swapped for credit toward your next fish. If you are a California resident, California law provides that you be given the opportunity to opt out of our sharing your personal information with third parties that would use such personal information for their own direct marketing. (2023), Does Best Buy Price Match? It includes information about how long your customer has to make the return and which items are included or excluded from the policy. The return policy allows you to exchange the fish for the same type of fish or exchange it for another type of fish of the same price. We are considered one of the top rated saltwater aquarium stores in WA. But of course, with certain terms and conditions. A Sierra Fish & Pets is open:Saturday: 11:00 AM - 11:00 AM Sunday: 11:00 AM - 11:00 AM Monday: 11:00 AM - 7:00 PM Tuesday: 11:00 AM - 7:00 PM Wednesday: 11:00 AM - 11:00 AM Thursday: 11:00 AM - 11:00 AM Friday: 11:00 AM - 11:00 AM. (His Real Height). If you do not want to exchange your fish for a different fish, you can ask for a refund or even a store credit. And, as proof of purchase, you will also need the original purchase receipt. Submit your email to receive the latest stories and expert advice Its worth remembering to bring along your PetSmart receipt when returning a fish to either replace or exchange it if an issue is discovered with its water, as theyll need to check it before using it again. So, does Petsmart allow returns if the fish gets sick or dies after purchasing it from them? 11AM-7PM Mon-Fri Keep them tidy with stain/odor removers, poop bags, and scoops. We are dedicated to provide the very best for pets health. Orders placed within the last 40 days are eligible for Instant Store Credit (Exchanges and Returns FAQs*). If you are outside of your return window and you dont want your fish, you may still be able to return it to PetSmart, but they will not offer you any credit, refund, or exchange. But you also need to prove the fish keeper with the proof of illness identified by the vet so that your return is legitimatized. Some shipping companies require that a representative inspect the damaged package. Before you buy a fish from PetSmart, make sure you are familiar with the fish return policy and process. At first we started as one single store and eventually expanded into a total of 4 full-line pet stores through out the Seattle Metro area.In 1995 we acquired our fish-only saltwater specialty store called Blue Sierra Exotics that specialized in Saltwater and Freshwater Aquariums. When youre returning the fish, put it in a plastic bag filled with the fish tank water. Create the ideal habitat for your reptile by shopping our reptile supplies. Components and wheels are adjusted, and the bike is test ridden before being disassembled and prepped for shipping. We now continue operating our original flagship location,located in Renton WA just south of Seattle, which is a 7200 sq ft full line pet store that specializes in all around pet care. The staff are fantastic and they have a great selection of fish/pets. For returning live animals, it is generally expected that you follow all safety precautions to avoid potential harm to the animal while taking it for return. Small Animals and Fury friends for any lifestyle and level of care. Only one (1) keycode can be applied to an order. It will also give them a chance to look at it and decide what caused its death. Must ship Standard Ground within the 48 contiguous U.S. only. It depends from store to store. Sierra Fish & Pets. The staff will consult with you if your returns meet the criteria to be accepted. As long as you are returning the fish within 14 days of the purchase date, you can exchange it for a different fish, get a store credit, or even get a refund. If a product is defective on arrival or becomes defective within 60 days, please notify us before returning it. Awesome Local pet and fish store. If an item does not show a discount in your shopping cart, the item may be excluded from the sale, may not be included in the offer or the correct keycode may not be applied. We cannot ship products made of certain materials outside the U.S. Additionally, some states restrict the sale of exotic leathers. Your new fish may not get along well with the other fish in the tank, it may be too big or small for the tank, or it may not look or act how you expected. While this is clearly stated in the return policy, it may come down to each store. A $8.99 ($12.99 AK/HI) shipping fee will apply to returns for refund. We specialize. What Is The Fish Return Policy at Petsmart? Save. https://www.petsmart.com/help/returns-and-refunds-H0008a.html, How Much Does It Cost To Put A Dog To Sleep At PetSmart, Does PetSmart Drug Test? Use the return label provided during the online process or in the original box to ship the return item back to Sierra. USE OF THIS SITE CONSTITUTES ACCEPTANCE OF OUR TERMS OF USE AND PRIVACY POLICY. as the full amount of these methods of shipping cannot be refunded. As far north as Everett, as far south as Tacoma, call us for information on any type of aquarium servicing. If the fish is alive and healthy, Petsmart sells the returned fish to other potential customers. Clients can also replace unwanted fish by putting them securely in a fish tank together with a bill and a proper photo ID. Cheyenne, WY 82007-1898. For beginner to expert all the aquascaping rocks and woods plus all the tools, additives and CO2 supplies to go with them. You will not use any air rifle purchased from STP for an unlawful purpose. To receive a refund or exchange, items must be returned in original condition within 40 days of your order date when purchased online (including items shipped to a store) or 30 days if purchased in store. Dog Adoption Events at Sierra Fish & Pets every 2nd and 4th weekend of the month. Returns without a receipt will receive a non-transferable merchandise credit. Whether you have your first cute little kitten or have a house full of cats. They may even be able to print off a copy of the receipt. Developed with By Tripster Developers . Shop. 601 S Grady Way, Suite M, Renton, WA 98057. www.sierrafishandpets.com. However, not all pet stores offer a return policy. Returns without a receipt will receive a non-transferable merchandise credit. It is spread all over the country, and you can easily find them on their website as well. Process your items online within the returns timeframe, to create Instant Store Credit. If the fish moves when you put the net towards it, its not dead and may have just been sleeping. We recommend that you place your order immediately. 3. PetSmart accepts the return of live fish as long as you have a receipt and are able to return it within 14 days of purchasing it. In the event an item you receive does not meet your needs or expectations, you may return it providing: For online purchases: You must attain "Return Authorization Number" from a Customer Service Representative (1-888-THAT-PET) before sending any merchandise. We have all the foods, supplies, and habitats you would possibly need to care for your Dog, Cat, Aquarium, Reptile, Bird, or Small Animal. There are 3 amazing stores that lets you return the fish you bought from them! We are not responsible for damage to returned merchandise caused by insufficient return handling or for return postage costs. Original condition means the item is not washed, worn (aside from trying it on), damaged or altered and returned with all hangtags and original packaging where possible. When you buy a fish, you hope to have it for several years. With Petsmart, Petco and Pet Supplies Plus return policy, buying pet fish, whether online or offline, is much more safe, secure and hassle-free. Stay with me through this article as we get down to the nitty-gritty of returning fish to these stores. Knowing what caused the fishs death will allow you to monitor your other fish for signs of similar illnesses and help you determine the best way to prevent the problem from spreading to your other fish. Yes, you can. Climbing and other related activities are inherently dangerous; anyone purchasing or using equipment for this purpose is personally responsible for getting proper instruction on its correct and safe use. Pet Supplies Plus has everything that a pet parent will ever need! Have a good and lengthy life with your pet! However, if you happen to buy live fish, freshwater fish and invertebrates from the Petco online store and face a loss of your marine pet within the guaranteed time period, you can call their customer service for a full refund. Friday 11am - 7pm. Get Sierra Fish & Pets reviews, rating, hours, phone number, directions and more. We have a complete aquarium service team that offers design, installation, and maintenance services for your home or office. Stay connected and get interesting news and updates delivered to your inbox from your pet friends at Sierra Fish & Pets. Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services. This is done to analyze what caused the death of the fish and if its safe for other fish in case you opt for exchange. If you are interested in meeting a specific dog, please contact us in advance to find out if the dog will be there. Please refer to the guarantee policies posted on the Livestock FAQs page for more information. You can only return your sick, dead and unwanted fish and get refunded for that. Your email address will not be published. Sierra Fish & Pets | Renton WA To swap a fish, you must bring the thing below to the store: Remember that the stores policy requires returns to be completed within two weeks after the first purchase. Enter your order or tracking number. We will have a wide variety of dogs available, young and old, small and large! During this time, you can exchange the fish or request a refund for the value of the fish. The item and original display package must both be in new condition. All of Sierra boats are cosmetic 2nds and may come with minor blemishes, not unlike those that are the result of one or more outings. Cats up for adoption fee come with: Vet check, worming treatment, flea treatment first set of shots. Do not ship by UPS Air Service, Federal Express, franchise mailers, etc. You may choose to take a refund during the online process. It will guarantee the fishs secure and efficient transportation and transfer to PetSmart. February 18 @ 11:00 am - 3:00 pm. PetSmart wants to keep their customers happy, and they offer a return policy that makes it possible for you to return your fish to the store for any reason within 14 days. If you return a fish to PetSmart and are worried that you may need to have your water tested, you can ask a PetSmart employee to test the water for you. Yes, you can. Excludes AK, HI, all U.S. territories, possessions and all international orders. You can contact Cali's Petco support team at (888)788-2254 if you fulfill all the terms. Next, PetSmart will send an email directly in your inbox asking you to confirm receipt of the refund that theyve already set into motion. If you are not completely satisfied, please contact a Customer Service Representative. It sells a variety of fish like male and female betta, goldfish, platys, angelfish, and many more. This allows you to have plenty of time to take your pet home, see if it adjusts to its new life, and decide if its the best pet for you. Harrisons, Volkman, Kaytee, Zupreem just a few brands we carry. Please note: item (s) must be new, unused, in original condition and box, including all parts . Required fields are marked *. The return item must be received by Sierra within 10 days or a charge will incur for any amount of the credit applied to a new order. If you are a repeat customer they also give discounts:). Sierra Fish & Pets can be contacted via phone at (425) 226-3215 for pricing, hours and directions. Comfort them with tunnels, hide outs, and the correct cage. Then take it to your nearest PetSmart shop and let the PetSmart dead fish policy work. A $8.99 ($12.99 AK.HI) shipping fee will apply to returns for refund. Please call store to see if they are still up for adoption or if they have found loving homes425-226-3215 Call us, We would love your support in voting for us as the Best Pet Store in Renton You can return any unwanted fish to PetSmart. PetSmart fish return policy will give consumers two weeks from the date of purchase to swap or return their purchased fish for a refund beginning February 11, 2021. SHOP PET> Clearance . Both fresh and Saltwater. Dog Adoption Events and Low Cost Vaccines at Sierra Fish on weekends Check upcoming. Save my name, email, and website in this browser for the next time I comment. The answer is simple. If a fish dies or becomes sick after you purchase it, you have up to 14 days to return it. (2023 Updated), Does Sam's Club Have Curbside Pickup? This can be caused by several different things, including water quality, other fish, a poor diet, health problems, and even stress from moving to a new home or being in a new environment. Why Is Mediterranean Food So Expensive? View all return instructions. We now continue operating our original flagship location,located in Renton WA just south of Seattle, which is a 7200 sq ft full line pet store that specializes in all around pet care. You should inform them that the fish is sick, so they can also put it in a quarantine tank, so other healthy fish are not exposed to it. Your fish has vitals, but they appear different from those of a human. (2023 Updated), Does DoorDash Pay For Gas? Any exclusions pertaining to an offer will be listed on each keycode email. You can avail of these return, refund and exchange benefits from their stores located close by your location since the online store does not have any provisions for purchase and returns of live fish. Petco allows returns for all the fish it sells. They may not be completely healthy at the time you buy them, sometimes they die after they have been purchased. They only allow returns for those fish purchased from them. I got my first pair of goldfishes as my 8th birthday present from my dad.Now, as a 30-something year old, I have multiple tanks of my favorite bettas, guppies, danios, and several tetras at my home in Kentucky.Here's to sharing exciting knowledge about pet fishes with you and our friends all over the world. Our current restrictions are: We cannot ship these exotic leathers outside the U.S.: American Alligator, Anteater (Pangolin), Antelope, Caiman, Crocodile, Deer, Elk, Frog, Hippo, Kangaroo, Lizard, Moose, Ostrich, Sea Turtle, Shark, Stingray, Toad, We cannot ship certain materials to California and outside the U.S. including: Elephant, Python, Cobra and Western Rattlesnake. Can I Return Fish To PetSmart? Family owned full-line pet supply store servicing Renton and surrounding areas since 1972. Registration is optional and is not required for checkout.. Stay up to date on New Arrivals, email exclusives & more. Your email address will not be published. See our selection of cat toy, cat treats, or cat furniture. For live fish and invertebrates, returns and refunds arent offered. Returns and credits are subject to the discretion of That Fish Place-That Pet Place. Most people buy a fish with big plans for it. All returns must be in the original manufacturer box. A valid government-issued photo ID, name, address, and signature will be required for the merchandise credit to issue and may also be required in order to redeem. You can avail a refund for the loss of your new fish with relevant pictures, but no, you cannot send the dead specimen back to Petco if youve purchased the Live Fish & Invertebrates online. Here are the pictures of our most recent kittens up for adoption. Home - PetSmart - PetSmart Fish Return Policy. Reverse Osmosis & Deionizer Water Additives, Freshwater pH Regulators & Alkalinity Buffers, Saltwater pH Regulators & Alkalinity Buffers. Most manufacturers allow us to accept returned defective merchandise, but some require that the customer return the product directly to them. They will do this by asking for a water sample and using a simple test to tell you what parameters are at safe levels and which ones are dangerous. Learn about the Returns & Exchanges policy at That Fish Place - That Pet Place and thatpetplace.com. Managing California's diverse fish, wildlife, plant resources, & habitats, for their ecological values & for their use & enjoyment by the public. Any deviation from these criteria may result in a restocking fee of up to 30% of the original purchase price. A keycode is an alpha-numeric code (ABC12345) used to apply a specific offer to your order. If you decide to exchange your fish rather than receive a refund, staffs at PetSmart may request water from your container to verify that the new fish is safe. Prices in your shopping cart may change if you click through an email, change or remove a keycode in the keycode box or leave items in the cart after a sale expires. To ensure your satisfaction, please remove all packaging material immediately upon arrival, and inspect for damage prior to signing acceptance form from carrier. (10 Reasons), Why Is McDonalds So Expensive? At first we started as one single store and eventually expanded into a total of 4 full-line pet stores through out the Seattle Metro area. For security reasons, we keep a separate database to store web registrations. (2023 Updated). For exchanges and replacements, a $2.95 shipping fee will apply on the return and $2.95 will apply to the new order (contiguous US only). Train them with harnesses, head collars, and muzzles. If signed into your account, click on the track package button(s) to see the status of your order. (2023 Updated), Does Taco Bell Have Salads? Come meet some of our adoptable dogs at our adoption event in Sierra Fish & Pets from 11:00 am - 4 pm. When you bring a fish home from a pet store, you dont bring it with an intention to return. Any deviation from these criteria may result in a restocking fee. If you buy a fish from PetSmart and it passes away, you can return it within 14 days of the purchase date as long as you have the receipt. Choose a category to quickly find the help you need. To track the order on Sierra.com, click on order tracking at the bottom of each webpage in the "support" section, or visit the accounts page and log in. You will be credited for the same price you paid for the fish. Must ship Standard Ground within the 48 contiguous U.S. only. We offer a, Kukanagirl .. said: My husband and I took our two dogs to the Grand Opening of the, Christie D. said: We found this business through a Groupon deal. 601 S Grady Way Ste M, Renton, WA 98057-3229. No company offers refunds on items that are not from their brand. We understand that there are some exceptions. Specialties: Sierra Fish & Pets was originally opened in 1972 under the previous name of Fish Gallery and Pets. When you buy a pet from PetSmart, you expect it to be healthy and live a full life. (10 Reasons), Does Lowes Have Curbside Pickup? Click the link and write in Sierra Fish & Pets. When returns are over a certain size and beyond a particular weight, the retailer will require a specialized shipping method to be returned by the customer. You will not use any knife purchased from Sierra for an unlawful purpose. No, Petsmart does not accept the return for fish bought from other stores. to grow your business. See more definitions in our glossary located at the bottom of every page. Also, the fish will need to have a visible sign of illness identified by the vet so that youre eligible to return. Be sure to include all parts, instructions, warranties, etc., that arrived with the product in their original condition. Hop to Sierra for all the supplies to keep your critters healthy and happy. To bring a dead fish back to PetSmart, put the fishs body in a safe box first. During this time, it could be spreading its illness to other fish in your tank. PetSmart can test your water to find out what kind of problems you may have. If you don't have a receipt and used your Pet Rewards account to purchase, we can look up that information for you. If one of your fish falls ill, you can place it in a tank. And when it comes to fish, Im very particular about the store brand. If you intend to forward or transship product from a U.S. address you assume all responsibility for that including any delivery beyond the U.S. address as well as any duties, taxes and restrictions. Occasionally, we are able to reorder a product, but closeout items are typically unable to be reordered. Website. The fish that we keep in our tanks are little members of the family. PetSmart fish policy can assist you if you need to return your stray animal pet. PetSmart does not require you to bring in a water sample from your tank in order to process and return it. If your order is shipped in multiple packages, you will receive separate charges on your credit card for the contents of each package. PetSmart fish return policy will give consumers two weeks from the date of purchase to swap or return their purchased fish for a refund beginning February 11, 2021. If you think your fish may be dead, check for some of these signs. They also make the return easier by initiating a refund or exchange, according to your preference. Shop here for your small animal products, Copyright 2023 Sierra's Pets A The phone number for Sierra Fish & Pets is: (425) 226-3215. If youve exceeded the 14-day period, you may still get a return, but that will depend from case to case. If this situation occurs, please attain a "Return Authorization Number" (call 1-888-THAT-PET) and follow the shipping instructions for returning unwanted, damaged, or defective merchandise. During this time, you can exchange the fish or request a refund for the value of the fish. For this information, you may have to find out from your nearest Petco store locally. We hope that you are satisfied with merchandise purchased from That Fish Place-That Pet Place. (2023 Updated), Why Is Chilean Sea Bass So Expensive? When your order has been shipped, you will receive a shipment confirmation email. Stop by an shop all the pet supplies for your dog. Any name printed on the merchandise credit must match the name on the photo ID presented at the time of redemption. Shop. Reptile Reptile Lighting options for your terrarium or habitat. If the pet happens to get sick or pass away during this time, you can return it as long as you have a receipt. Customers can return ill fish to PetSmart shopkeepers, but a few conditions must be met first, like how the customer has to keep a note from their vet during the purchase. Returns with a receipt received outside the returns timeframe may qualify for a merchandise credit. 11AM-7PM Sat Just because you get our email/catalogs, doesn't mean you are registered for an account. There have been few complaints about some stores not accepting returns. I tried doing it myself(after, WA S. said: So I know I wrote a 5-star review before, but I just HAD to follow up. We now continue operating our original flagship location,located in Renton WA just south of Seattle, which is a 7200 sq ft full line pet store that specializes in all around pet care. We are unable to accept returns on clearance items. There is no provision for selling your betta fish at Petco even if you bought it from them. BBB File Opened: 11/12/2009. By simply hovering or holding your mouse cursor over Discount Details, a popup box will appear. Any item not meeting the condition standards of this policy will be returned at the customer's expense. Please note that it may take us up to 30 days to fully process your opt-out request.