They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Paid for parking online and have now received parking ticket from private company. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. I have been renting an office space at Regus in Kings Hill for over 12m now. Transparency is very important to us, and all services can be opted in/out through your online account. We also ensure all reviews are published without moderation. Please email me at Lorraine.brule@regus.com with your company name and details. Verification can help ensure real people write reviews about real companies. When they try to collect the rent, their speed is very fast. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Repeated attempts to contact Customer Service have been blown off or ignored completely. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I will be taking legal action if this is not returned within 28 days (31/03/2023). One time I was waiting on the phone for almost three hours. If it has been longer than 30 days, please get in touch so we can investigate further. October 14 Develop, apply and embed the knowledge and skills acquired by this program to your organization. They would not remove the items that I didn't want. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Receptionist only can communicate by email, even for the most important things for your business. Start checking the messages customers send you. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. It is clean and smart and well organised. Originally, total costs 20k THB, but end up with 50k THB. Stay away!! If it has been longer than 30 days, please get in touch so we can investigate further. Interested in a new product or service? Office staff are always friendly. It's an automated process. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. I really thought that this company would be a good option for expanding our business. This company bills you for services you do not use. It is clean and smart and well organised. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. It won't go in any direction! This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Manage all of your workspace and business needs. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Find out how we combat fake reviews. Have a question or issue with your current products and services? The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. We use dedicated people and clever technology to safeguard our platform. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Our invoices are due on the payment date that is displayed on them. Log in to access all our services and products Email. If you refuse to pay their bogus invoices they will send you to collections. Requesting your retainer refund is very easy: simply log into your online account (i.e. I contacted them about how processed my case after paying the fee for a virtual office. Hard revenue focused. GO LITERALLY ANYWHERE ELSE. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. She promised me that I could get it on October 19 because it took 48 hours. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. 25% off. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. I realized that my 'request for a retainer' of my account portal had been disappeared. I would love the opportunity to help further but havent been able to identify your account. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Access our global network of workspaces and business lounges as often as you need. Their billing is confusing, they billing customers one month ahead. I would recommend that anyone considering using this company to think again! and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. As you can see from your statement of account, available online (e.g. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) And we have the solutions to help you work this way. Our advisors are ready to help you find the right place for you. Lease period: April and May 2018 Remember me The additional increase in your monthly fee is due to the annual indexation. We appreciate your business. International Association of Better Business Bureaus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. ive been trying to get my money back ever since. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I would recommend that anyone considering using this company to think again! A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. They said usually they will refund the retainer one month after the lease is over. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. 2023 Trustpilot, Inc. All rights reserved. Company CEO: Linda Worthington The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. August 31 Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. This will ensure the agreement ends at the current final date and will not renew further. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. I couldnt see your email address or Regus account reference in your message. Share your photos and videos with others to prove the truth of your words. As you can see from your statement of account, available online (e.g. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Stay away!! Company Name: Max Dragon Technology Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? It won't go in any direction! There is non existent customer service department. This does not affect customers who have a permanent space as these are reserved specifically for them. We find it very unfair that for this reason you post a very visible, insulting and untrue review. They charge your card for amounts more than stipulated on invoices! Hi Hannah, Im sorry if you felt the need to escalate this. Contact the organizer to request a refund. October 19 Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. BBB Business Profiles may not be reproduced for sales or promotional purposes. At the end of your contract, they will automatically renew you without a signature and without consent. As you did not process this correctly, the agreement continued an additional month. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. 3. Unfortunately, we're unable to help you because we don't have your account information. The retainer fee doesn't guarantee a successful outcome. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Avoid at all costs. However, we will ask you to go through some security steps as part of our fraud-prevention policy. There is non existent customer service department. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. The company left an official comment to this complaint. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. It goes against our guidelines to offer incentives for reviews. The company left an official comment on this complaint. She replied to me by email that my case had been started. I called Regus account desk and Dom S. got my call. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Hi Hannah, Im sorry if you felt the need to escalate this. Office staff are always friendly. I would love the opportunity to help further but havent been able to identify your account. Please remember that the retainer is refundable at the end of your agreement. They signed me up for things that I didn't ask for - didn't realize it in the fine print. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Briana got my call. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Here are 8 tips for writing great reviews. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. September 14 Were clear about this from day one. If you were to take direct space or a sublease you would also see these fees in your rent annually. Once they sell you something that will be the end of you being treated as a valued customer. You should receive your refund within 30 days after your end date. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Its an automated process. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We have a team of specialists available 24/7 to help you find the best solution for your business. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I sent an email to Briana and asked how my process going on? Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Need to find a different location? Anyone can write a Trustpilot review. BBB reports on known marketplace practices. As a matter of policy, BBB does not endorse any product, service or business. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Regards, Sandra Melody Head of Customer Services We ask all our customers to add an automated payment method to their account. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information.