Did you notice scratches and/or dents that may not have been noted at pickup? Robinhood froze my account and kept my $3,000 inside! Thank you, Bets. Frankly, its pretty shocking and Im curious why in the past decade, during which I have spent probably between $50,000 to $75,000 on Hertz rentals, and paid hundreds of dollars in PlatePass charges, I was not informed at some point that these now quite stale charges were still outstanding and need to be addressed. Here's An Answer.). It does appear though that European law is a bit different in terms of rental cars and prepaid rentals. The driver is the one responsible for the ticket. Thank you again for your patience and for allowing me the opportunity to provide assistance. Soon Heather arrived home, with hopes that after a quick phone call, Hertz would issue the refund. Can You Use Your EZ Pass in a Different Car? Hey Hertz! You didn't drop down into Italy at all did you? Our light-duty, 1-ton pickup truck rentals are available with features like extended cabs, 6' or 8' truck beds and dual rear wheels. I sent an email asking for more information, but they have not responded. What can you do if you sent money to a stranger by mistake? **We reserve the right to moderate at our discretion. But be careful and don't let this happen. They provided me with the number that I had to contact to get my question answered. Job Description: The Flexible Customer Service Associate consults with customers on their Hertz rental.Maximizing revenue opportunities by actively offering products and . This no-refund policy is standard across the car rental industry. If you have any questions or issues with submitting the form, please contact us at 1-800-654-4173 (6am-7pm CST M-F). link to Can You Use Your EZ Pass in a Different Car? I have rented from Hertz for the last 7 years. So what got you bounced. If you are in the US, most rental cars are restricted to states within the US. How do I speak to a human at Hertz? 800-654-3131 (US or Canada) 800-654-3001 (International) Emergency roadside assistance. Please accept my sincere apology for the delay in this toll charge being brought to your attention. Hall wanted to know if I'd ever heard of a car rental company pursuing a customer over a 10-year-old bill and then banning them if they didn't pay. Hertz looks to hire energetic and enthusiastic workers. They sent a taxi to accident site to take us 40 min to our hotel. Thank you again for your help! This service is often used for . Car rental companies forward the toll charges to their customers almost immediately. You can connect with Hertz: Customer service at 1-800-654-4173. Now what? Good to know. Generally, if you do not want to end up on a DNR list, ensure you follow all the companies rules and honor the lease contract. Last year I became Platinum. It also means youll skip the third party that Hall had to deal with when he rented from Hertz. You can be removed from a do not rent list in three ways. Then six months later I received a charge on my credit card for $30+ from Hertz. It is not our policy to provide refunds for unused days per our terms and conditions for pre-paid rentals. Can our team get you off the Hertz Do Not Rent list? How can you avoid a toll charge on your car rental, Hertz: I am very sorry for any inconvenience this may have caused, four-year statute of limitations on written debt, Hertz claim filed four months after the rental. If you go beyond some geographical boundaries without certain requirements, you will certainly land on the list. They said no. If the person gets a ticket or an accident, Hertz will get to know and you will suffer the consequences. Heres how you can get off the Hertz Do Not Rent list, my article about using credit card disputes in the right way. Ask if the car rental company needs anything else before closing out your invoice. 2. Menu . Consumer Alert: No more automatic refunds for skipped ports? OK, mlachance, so youre back on good terms with the credit card company, for only about 30. They have radar-cameras mounted on telephone poles and there's no leeway. Let an authorized person drive your rental and you will find yourself on the list. Can Hertz really charge you for a 10-year-old bill? Terrible customer service. How do I get off the Hertz blacklist? I provided document after document to prove my position. Hertz adds people to its Do Not Rent list all the time. That inspired artist Aren Elliott to create this photo illustration. All this at no cost to us. A few days later, (mostly) good news finally came for Heather. When I responded politely that their letter didn't seem to apply to my situation, they just sent me the exact same form letter again! In my experience large companies will bend over backwards to keep a customer despite them being rude, demanding and all around assholes. Hertz said a partner company that processes toll charges had conducted an audit and found the delinquent invoice. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stay safe. Two weeks later, I received a demand for payment. If you reserve a Midsize or above (C-F), you can switch to any comparable vehicle in the Gold Choice area at no extra cost. The website referenced with the notice of infraction also included a website, where I was able to see the photo of the rear of our car and the license plate clearly visible. I didn't do anything wrong! If you become hostile and aggressive to the Hertz staff to the extent that authorities have to be called to bring calm, you may end up on the Do not rent list. The major rental car companies have various channels you can reach them by. This, Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. But I was young and dumb 8 years ago and was also not a frequent traveler for work as I am now. Heather had enough. I drove to Venice and left the rental in a major parking lot. Website: Hertz Website no hertz rent a car phone number Most of the time, renters get into the Do Not Rent list by failing to pay their bills. link to If My Car is Recalled Do I Get a Rental?-(Recall worries? Average Customer Rating. That thing is notorious for having 3 speed cameras that do not allow any leeway. The bill should show the time and place of the toll charge, the amount Hertz paid and the amount they are charging you, including any fees. These are drivers who have damaged their cars or failed to pay their bills, and the car rental company has the right to keep such a list of people and refuse to do business with them. (8am-7pm CST M-F) Based on those terms, Hertz should have refunded the 22 unused days. Thank you for contacting the Hertz Customer Care team. Just for the record, I have no financial interest in Elliott Advocacy, which is a 501(c)(3) charitable organization. Someone took money from my PayPal account! This is what happens if you dont want to tip on your cruise, How to get a surprise hotel smoking fee reversed? Radar-cameras are an industry in Europe, especially in Italy. Is this a scam? If you need to speak to someone in person, you can also visit a Hertz rental car location. Hertz owns Dollar and Thrifty. I ask what the total is- $690 vs my original $603 because its a new reservation and they would not back date it or give me the same deal- all because THEIR system has a bug that allowed me to use my debit. Hertz Do Not Rent List serves to protect its vehicles from being rented by high-risk customers. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status, By logging into your account, you agree to our, Programs: Avis CC, National Excutive Elite, Hawaiian Airlines, Delta Skymiles, Amex Platinum. Every rental car company keeps a "Do Not Rent To" list. His crime? Add the 5% leeway and the 2.7 km/h mentioned in the letter and you get that you were driving at more than 76 km/h on the only road bridge connecting Venice and the mainland. The dealer offered to provide him with an Enterprise replacement vehicle beginning on July 3rd. AnthonyC127. Also, how do you avoid a situation like this? Is it allowed to confiscate your points? We publish the names and emails of customer service managers. It should stop collections on these 10-year-old toll bills immediately. Guess that means I can expect a ticket in the mail sometime? You can call the Hertz customer service line at 1-800-654-3131, or you can live chat with a representative on the Hertz website. Why is Santa Claus the target of this Macys customers anger? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'travelhowto_com-leader-1','ezslot_13',112,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-leader-1-0'); However, if you are mistakenly placed on the list, the court asks the company to remove you from the list. I quit because my boss came to work sick and infected another coworker of my with COVID, that was enough for me to leave. Now it wont refund my $3,606. Heather had fulfilled all the requirements for the refund of the unused days of the prepaid car rental as per the written terms. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. DaveS says: May 16, 2019 at 5:34 am. Help! How to get a $400 cleaning fee on your car rental removed? Job Description As a Customer Service Exit Gate Representative your general responsibilities include but are not limited to: As part of the ambitious scheme 26 electric cargo bikes and six trailers will be made available, allowing businesses . Hertz vehicles need to be driven on good roads-You may not use the vehicle: Off-road or on roads unsuitable for the vehicle. Why is Hertz charging me for toll charges after 10 years? Create an account to follow your favorite communities and start taking part in conversations. The bigger question is whether car companies should profit from toll roads. And keep up the good work.. I told her that I didn't want to argue I just did not like the vehicle they gave me and I wanted a different one. Why do you end up on the do not rent list? And so this case is finally over for Heather. Falsifying documents or ID is also a good way to get onto the DNR list. Find great prices on Hertz car rental, read customer reviews - and book online, quickly and easily. A few days later, he received the following email: I am corresponding with you on behalf of Hertz Senior Leadership regarding a toll charge from a rental in 2012. Hertz.com assistance. There was no way this driver ran up $729 in bills, but Budget and its surrogates at Highway Toll Authority insisted that he pay up until we got involved. The car rental company discovered an unpaid $6 toll charge from 2012. In the end, though, we had a wonderful trip and I can't wait to go again! https://www.elliott.org/travel-problems/do-not-rent-list-prepaid-car-rental-refund/, Also for the record, I have rented primarily from Hertz in Europe and never had a problem. Unfortunately, those cases are impossible to mediate since the terms of these discounted rentals are clear at booking: Use it or lose it. They further said I was going to be added to their DNR (Do Not Rent) list. Grand Canyon vs Sedona: Which is Your Next Adventure? Being rude and aggressive to the extent that authorities are being called to restore calm is not something that enterprise will take slightly. They have confirmed that our Toll Processing Partners, Verra Mobility, went through a recent audit during which time previous unpaid invoices were discovered. If it is anything else apart from debt, you can state that you understand it was a mistake and will not repeat it. Uh-oh. One other idea: many companies have a daily fee for driving on the roads. At any rate, I guess I'll just pay it since I must have committed some traveling violation. So you may have rented an Avis car and done something bad enough to get banned from them . Here are six Zelle scams that will quickly drain your bank account! Topics that could potentially impact your safety and wellbeingyou should consult professionals and never rely on the information you find online. I cant make payments on charges that are not correctly invoiced, he says. So me and my family have a trip in 2 weeks to texas for the supercross race so I setup a hertz account with my regular credit card as they state you have to have one on file (not for the rental) to start the rental process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Rental Car (Off Base): See AMCGRAM for list. Heres a case we handled back in 2018, which involved a $729 bill. Follow up the matter with customer service and ask them to review your case. Complete at least three days of the rental. How do you define customer service? The problem is that there are some situations where National at the airport or Enterprise neighborhood stores will not meet your needs. Juris Doctor. #buyerbeware #boycottHertz. I tried everything. If the company finds out you committed a crime using their vehicle, they add your name to the DNR list. If My Car is Recalled Do I Get a Rental?-(Recall worries? ), Does Hertz Accept Debit Cards?-(Hertz Debit Card Policy in 2022), If My Car is Recalled Do I Get a Rental?-(Recall worries? Her momtold her about our advocacy team, and that is when she asked for my help. The situation began to escalate with another agent pointing out damage on the car. I had a great experience renting from Hertz in September 2019. I called the number postedwhich is still the valid contact number for Hertz DNR. New comments cannot be posted and votes cannot be cast, The redesign is bad, don't use it. You can go to court and sue the company in such a case. Answer (1 of 4): Well, if you're on the no rent list from say Budget, you can rent from Avis. So the night was saved. For $6. You can contact hertz customer care and plead for a review. . The conclusion of a chargeback investigation only ends the credit card companys involvement in the dispute. However, when I researched it, I found it was a new common add on to car rentals. I was Presidents Cricle about 5 of those years gernerating about 20k or more each year for Hertz. It appeared to me, also, that everything was directed at malachance. Join our "family" of smart consumers today! Lyft. Hopefully, if you ever hear anything from the authorities in Venice, or Germany, or wherever, itll be a simple, easy resolution. It is unfortunate that current Hertz corporate policy has tied your hands and has turned the Executive Customer Service team into revenue collection. Do Not Sell or Share My Personal Information. We got in midday on a Saturday, and I waited less than 10 minutes in line to pick up my car. Youll also connect with other readers who want to make the world a better place. on the phone with customer service and they state they have to cancel the reservation and redo it to charge my regular card. **To contact us for Lost and Found inquiries in the US, click here. The rental company may send you the bill after the rental period. They will know the region you operated in by checking the speed or parking tickets they will receive. American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, Experts Agree: Alcohol Should Stay Off Aircraft. These stories show outrageous behavior from . But Heathers car rental was European, and that makes all the difference. Thank you for contacting the Hertz Customer Care team. (Business Customers only), Submit this form below to document your concerns. Most car rental executives say the answer is no car rental companies should just cover their expenses. Remind me when call center opens. I paid it today so hopefully I'm off the list! Have your driving license so the agent can verify . The long-term automobile rental is convenient, and price-efficient with Avis Rent an Automobile. Those of us who rent cars have all had it happen. Here is our amended response: Per our policy for pre-paid rentals in Europe, Ms. Steele should have been issued a refund for the unused days. And it should never ever ban customers over an old toll bill without first trying to notify them. Hope your Germany/Venice trip was good otherwise, and hope Hertz keeps you on their Good Customer list. So the location manager called the DNR and had me readded to the list. I called to see what was up with it. I do think I am going to steer clear of Hertz in the future. Hed run up $6 in charges by using PlatePass, its toll collection partner. A preferred level of service - earned with 10 or more rentals in a calendar year. I got hit with the charge.