2020, Metropolitan Transportation Commission. Yes, you can use the Clipper app to manage your account on your phone. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Our vessel also features one wheelchair accessible bathroom onboard. For limited time, riders can get a new Clipper card on their phones for free (normally $3). This page includes how it works, mobile payments and Clipper mobile app. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Economy Panoramic Upgraded window seats in Economy Class. I'd like to plan my visit to the Bay Area in advance. Everything you need to know when you travel with Clipper! Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. So if your primary funding source is declined, your order will be charged to your backup card. Why not? However, there are 3 Clipper vendors at SFO. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. I set up Auto-Reload, but its not showing up in my online account. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Find out about Clipper cards, visitor and monthly passes, rates and discounts. How do I add value to a Clipper card on my phone? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Keep your phone handy in case an inspector asks to see your fare. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. We notify customers 30 and 60 days before the expiration date of their payment card on file. Pay With Three beeps and a red light means your card wasnt accepted. You can set up automatic reloading when you initially order a card and load value online. How long do I have to pick up the value before it expires? If you already have a card, you can choose to set up Auto-Reload when you load value online. Please submit all travel cancellation or change requests through our Contact Us page. I have loaded a lot of money on a clipper card through the website months ago. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To add value to your Clipper card, open your mobile wallet on your phone. You will select your seats when making your booking. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Key Clipper information translated to Chinese. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Learn more about using Clipper on your phone. Choose your payment method and complete the order. Failure to provide such evidencemay make you inadmissible to Canada. Imagine you want to take a trip on SMART that costs $5.50. 877.878.8883. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Please visit theUS Homeland Security websitefor more information. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Clipper cards pending pass? The correct fare will be automatically deducted. View vessel seating chart for San Juan Clipper. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. What Clipper services are available during the COVID-19 outbreak? Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Learn more on our luggage policy. 2023 Clipper Vacations. Will the toll lanes reduce traffic jams? BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Be sure you tap on Caltrain's platform. For iPhones, theantenna is in the top third of the phone. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Thats why we say to allow a few extra days if you are picking up your value on a bus. You can also modify your booked seats at anytime by visiting our seat selection portal. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Youth 5-18 years old get 50% off with a youth Clipper card. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). For guests traveling internationally, please review our ID and Requirements carefully before booking travel. We also offer special discounts for children and military personnel. All rights reserved. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Dumbarton Express. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Select Clipper card and follow the instructions to add a card and load value. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). The tag will not register if you place your device or card too low or high on the screen. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Privacy Policy. The Go Pass is valid for the calendar year until Dec. 31 at midnight. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. News; Twitter Twitter, Opens . Select "Transit card" and "Add Clipper card". It depends on how you buy your pass. You can load up to $300 on a Clipper card. You will still need to use your plastic Clipper card for this. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. #16 of 92 Boat Tours & Water Sports in Seattle. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. The card reader at Caltrain stations. It is charged for those who enter a station, ride a train, and then exit the same station. Fares are based on distance traveled. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Huh? Robbins parking lot locations are also available for overnight parking. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. What is the maximum amount of cash value I can load on my Clipper card? At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated.